For your convenience, we invite you to review some useful information regarding your stay at our hotel. Should you have any questions, please contact the Front Desk staff.
We ask you to comply with these rules of accommodation, as well as the fire safety rules at the Hotel. The hotel operates 24 hours a day.
Check-in and check-out times
- Hotel check-out time is 12:00 local time;
- Hotel check-in time is 15:00 local time;
- Early check-in prior to 14:00 is available subject to room availability and incurs an additional charge. Please contact the reception staff for further information;
- Late check-out after the 12:00 checkout time is available subject to room availability and for an additional fee.
Hotel check-in
Guest check-in at the hotel is carried out upon presentation of an identity document (in accordance with Decree of the Government of the Russian Federation No. 1912 dated November 27, 2025):- a passport of a citizen of the Russian Federation, which certifies the identity of a citizen of the Russian Federation on the territory of the Russian Federation;
- international passport of a citizen of the Russian Federation;
- driver's license;
- birth certificate for a person under 14 years of age;
- a foreign citizen's passport or another document established by federal law or recognized in accordance with an international treaty of the Russian Federation as a document certifying the identity of a foreign citizen;
- a document issued by a foreign state and recognized, in accordance with an international treaty of the Russian Federation, as a document certifying the identity of a stateless person;
- temporary residence permits for stateless persons;
- residence permit for a stateless person;
- migration card and visa valid for the duration of the hotel stay (in accordance with migration law requirements).
If the hotel staff identifies any violations of the permitted duration of stay, registration on the territory of the Russian Federation, or other violations of migration legislation committed by the specified persons, the hotel has the right to refuse the Guest from checking in.
Hotel Accommodation Rules
Smoking is prohibited throughout the hotel. If evidence of smoking is found in your room, a deep-cleaning fee of 10,000 RUB will be charged to your account.The reception desk operates 24 hours a day and can be reached by dialing extension 103 or 104.
Accommodation Payment Rules
Charges for accommodation and hotel services are based on the price list approved by hotel management. Payment may be made in rubles via cash, bank transfer (under a booking agreement), debit or credit card, or QR code. Check-in is permitted only after prepayment for the entire intended duration of the stay has been made. The final invoice for services rendered is issued upon the guest's departure.
Frequently Asked Questions
1. Is there 24-hour access to the hotel?
|
Answer: Yes, access to the hotel is available 24 hours a day. |
2. What should I do if I forgot my documents?
|
Answer: The Guest's check-in at the hotel is carried out upon presentation of an identification document drawn up in the prescribed manner. If you don't have documents, the administration will be forced to refuse your check-in. |
3. What time is breakfast served?
|
Answer: Buffet breakfasts are served from 7:00 to 11:00 (weekdays) and from 8:00 to 11:00 (weekends). |
4. Does the hotel have luggage room?
| Answer: There is a luggage room on the 1st floor of the hotel. You can use it free of charge. |
5. Is it possible to stay with pets?
| Answer: Pets are not allowed. |
6. Can I invite visitors to my room?
|
Answer: Visitors can freely enter their room until 11:00 pm, after which a passport will be required to register the visitor in the room. |
7. What is the difference between "Comfort" and "Standard" rooms?
|
Answer: All rooms in the Comfort category have been recently renovated and are equipped with air conditioning, kettles, and slippers.
|
8. Can I cancel or change my reservation?
|
Ответ: Yes, you can manage your booking yourself. After making a reservation, you will receive a confirmation email containing a link to manage your booking. You can use this link to change the dates or room type, or to cancel the reservation. If you have any difficulties, please contact the sales department by phone: +7 (495) 681-44-44. |
9. How to connect to Wi-Fi?
| Ответ: You can connect to the password-free "Slavhotels-Wifi" network; a guest authorization page will then open automatically, where you need to enter your contact phone number (excluding the area code). A phone number will appear on the screen for you to call (the call is automated and will disconnect within a few seconds of dialing), after which you can freely use the internet. |
If you have any further questions, please email us at sl-sales@slavhotels.ru or call our sales department at +7 (495) 681-44-44 (daily from 8:00 AM to 8:00 PM), and we will be happy to help!
User Agreement
Hotel accomodation rules